Torus Health – Integrated Healthcare Platform

Before implementing the integrated healthcare platform, Torus Health faced several challenges:

• Lack of Transparent Medicine Pricing: Consumers often struggled to find the best prices for medicines due to varying costs across different suppliers.
• Limited Customer Engagement & Retention: There was a need for an effective referral system to incentivize users while driving sales.
• Complex Multi-Partner Ordering Process: Managing multiple pharmacy, lab test, and doctor consultation providers within a single platform required seamless API integration.
• Difficulty in Checking Product Availability: Users needed a real-time stock availability feature that would allow them to check if medicines were available from specific pharmacy partners in their location before placing an order.
• Limited Access to Specialist Doctors – Users needed a dependable and convenient way to book consultations with qualified doctors for medical services.
• Limited Insights into Customer Behavior: Without advanced analytics, understanding customer behavior and engagement patterns was a challenge.

EMed HealthTech developed a customized and scalable healthcare platform tailored to Torus Health’s needs. The solution successfully addressed all challenges through:

• Smart Medicine Price Comparison: The platform aggregates and compares prices across leading suppliers, enabling users to find the most affordable options effortlessly.
• SuperBuddy Referral System: A reward-based referral program was implemented, boosting user engagement and promoting organic growth through peer recommendations.
• Seamless ePharmacy & Lab Integration: The platform integrates with multiple partners for:
  • Pharmacy Orders: Users can place orders with TATA 1MG, Pharmeasy, Flipkart Health, Netmeds, Apollo 24/7, and Pharmacy Bazaar.
  • Lab Test Bookings: Users can book tests with Redcliff Labs, TATA 1MG, Mfine, Orange Health Labs, Oncquest Labs, Aarthi Scans and Labs.
  • Doctor Consultations: The platform enables users to consult with Torus Health and Apollo 24/7 doctors for medical services.
• Real-Time Product Availability Check: The integration with 1MG allows users to check medicine stock availability based on their pincode, ensuring they can place an order with confidence.
• Data-Driven Engagement with CleverTap: The integration of CleverTap provides real-time event tracking and analytics, improving marketing strategies and user retention.